Frequently Asked Questions
Everything you need to know about your PENN&INK N.Y experience.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the EU takes 3-5 business days, while international shipping may take 7-10 business days depending on your location.
What is your return policy?
You can return any unworn items with original tags attached within 14 days of receipt. Please use our online portal to generate a return label and initiate the process.
How do I find the right size?
Our collections are designed for a comfortable, modern fit. We provide a detailed size guide on every product page to help you compare measurements and find your perfect match.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and region-specific options like iDEAL and Klarna for flexible payments.
Where are PENN&INK N.Y garments produced?
We take pride in our craftsmanship. Most of our collections are produced in carefully selected European workshops that meet our high standards for quality and ethical working conditions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within one hour of placing your order if you need to make any changes.